Refund policy

Your satisfaction is important to us. If your item does not meet the standard, you can use our simple return and refund process.

1. Which products can be returned

We only accept returns for new, unopened products. Final sale items cannot be returned.

2. Return period

Returns are accepted within 30 days of delivery.

3. Requirements for the item's condition

To be eligible for a return, the items must be unused, in their original packaging, with all tags and accessories included.

4. How to start a return

To initiate a return, contact us at hello@freyahomestore.com with your order number. Once the return is approved, we will send you return instructions. Please include your receipt or order confirmation and pack the items securely.

5. Return shipping costs

Customers are responsible for return shipping unless the item is damaged or defective.

6. Refunds

Refunds are processed within 10 business days after we receive your return. They are issued to the original payment method. Shipping costs are not refunded unless the return is due to our error.

7. Exchanges

Exchanges are not possible at this time. To exchange an item, please return your original purchase and place a new order.

8. Contact information

If you have any questions about your returns, you are welcome to contact us at hello@freyahomestore.com. We usually reply within 24 business hours. Our support team is available Monday to Friday, 9:00 AM–5:00 PM, to assist you.